The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 747-400 | 97 cm | 47 cm | 113 °  |
39 | 3-2 (Upperdeck) 2-(2)-2 (Maindeck) |
 |
| Boeing 777-200ER | 104 cm | 47 cm | 113 ° |
36 | 3-3-3 | |
Airport Lounges
(Business and First Class Only)
Our Air New Zealand Lounges are a great place to relax and refuel with something to eat and drink or to find a quiet space to get that last bit of work done before your flight departs.
We have comfortable, well-appointed lounges at airports in New Zealand and select destinations around the world. We also have Partner and Star Alliance agreements that give our passengers access to other airlines’ lounges.
Air New Zealand Auckland International Lounge
This is our flagship lounge in New Zealand which opened in 2015. It features an ultra-modern design with a mix of tailored seating zones to meet the different needs of our travellers whether they’re looking to relax, refresh or get some work done before they fly. This lounge overlooks the runway and features a covered outdoor terrace and fireplace offering a year-round outdoor area.
Access
- Airpoints™ Elite, Gold, Elite Partner and Koru members
- Business Class passengers departing on Air New Zealand flights
Transit access
This lounge is available to eligible travellers who are in transit.
Guests
Your guest/s must enter the lounge at the same time as you and be departing from the same airport terminal on an Air New Zealand international flight or an eligible international flight with the airline you’re departing on.
- Airpoints Elite members can bring one guest when travelling on Star Alliance flights and up to five guests when travelling on Air New Zealand flights
- Airpoints Gold, Elite Partner and Koru members with eligible access can bring one guest
Opening times
Open from 4:30am until the last departure.
Location
After security and immigration, walk past The Loop Duty Free on your left. Looking left, walk towards the shops. Travel up the escalator. View the Auckland international lounge map
Size
2100m2, seating for 375 guests.
Food & drinks
Food theatre, buffet meals, light refreshments, barista coffee and bar.
Business
WiFi, business desk, laptops available on request and printing facilities.
Entertainment
Newspapers, magazines and TV.
Bathrooms
Toilets, showers, towels and hairdryers.
Air New Zealand Christchurch International Lounge
A sleek, well-equipped and comfortable lounge. An excellent place to relax.
Access
- Airpoints™ Elite, Gold, Elite Partner and Koru members
- Business Class passengers departing on Air New Zealand flights
Transit access
Not available.
Guests
Your guest/s must enter the lounge at the same time as you and be departing from the same airport terminal on an Air New Zealand international flight or an eligible international flight with the airline you’re departing on.
- Airpoints Elite members can bring one guest when travelling on Star Alliance flights and up to five guests when travelling on Air New Zealand flights
- Airpoints Gold, Elite Partner and Koru members with eligible access can bring one guest
Opening times
Open 2 hours and 30 minutes prior to departure.
Location
Level 1, after security and immigration, turn right and walk past JR Duty Free. View the Christchurch international lounge map
Size
597m2, seating for 125 guests.
Food & drinks
Light refreshments and bar.
Business
WiFi and business facilities.
Entertainment
Newspapers, magazines and TV.
Bathrooms
Toilets, shower, towels and hairdryers.
Auckland Regional Lounge
Our Auckland Regional lounge was the first lounge to open, from the Lounge Development Programme, in the new ultra-modern stylish design and is in a convenient location for flights going to provincial destinations on our regional domestic aircraft.
Access
Airpoints™ Elite, Gold, Elite Partner and Koru members departing on an Air New Zealand flight (no more than four hours prior to flight departure).
Guests
Airpoints Elite, Gold, Elite Partner and Koru members can bring in one guest to Regional lounges, your guest must enter the lounge at the same time as you and be departing from the same airport terminal on an Air New Zealand flight.
Opening times
Open one hour before the first flight until the last departure.
Location
The eastern end of the domestic terminal building near the airline’s valet parking drop-off point.
Size
167m2, seating for 80 guests.
Food & drinks
Light snacks, barista coffee and bar.
Business
Wifi and business desk.
Entertainment
Newspapers, magazines and TV.
Special Services
Priority Check In
Priority Immigration and Security Lanes
Priority Baggage Handling
Auckland Apt(AKL)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times |  |
Christchurch Int Apt (CHC)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
At a glance
Enjoy an experience more Premium than Economy.
Premium Economy is available on all Boeing 777-200, 777-300 and 787-9 long haul services operated by Air New Zealand.
With our Premium Economy fares, you will get:
- More personal space
- Free standard seat select
- Two pieces of carry on (up to 7kgs each)
- Two pieces of checked luggage (up to 23kgs each)
- Inflight entertainment
- Complimentary meal and drinks from our Premium Economy menu
- A higher Airpoints Dollars™ and Status Points earn rate^
Boeing 777-200 and 787-9 Dreamliner
Enjoy more legroom with the largest seat pitch in its class and relax with 50% more recline than Economy.
We have customised a beautifully comfortable ink coloured luxury leather seat with generous armrests, a leg rest and foot support. Seats have a 41” pitch, 9” recline and width of 19.3” with a 5” wide armrest.
Boeing 777-300
Premium Economy refit
We are progressively refitting our 777-300 fleet to align our customer experience with the high level of inflight comfort already enjoyed on our 787-9 and 777-200 planes.
The refurbished 777-300 aircraft will feature Air New Zealand’s luxury leather Premium Economy seat which debuted on the Dreamliner in July 2014.
Until this refurbishment is complete in November 2017,
About the Spaceseat
The seats that run through the inner space of the cabin have been designed for couples, so you can relax together, or turn to face each other to share a meal.
The seats on the outer space of the cabin cater more for those who need some uninterrupted work time, or for people who prefer to keep to themselves during the flight.
Entertainment on Board
The vast selection of activities on our inflight entertainment will keep even the most fidgety of flyers engaged for the whole flight.
Enjoy over 1,700 hours of content – including latest movies, TV box sets, video games, and a dedicated kids section – all on a personal touch screen in widescreen format. If you need more, there are always the USB and iPod connections to plug in to.
Food and Beverage
Our menus are full of fresh, high quality ingredients, delivering deliciously satisfying flavours with a modern Kiwi twist. We also offer a wide selection of premium New Zealand wines to complement each meal. The extensive wine list features some of New Zealand’s most awarded winemakers and the country’s best loved wine varietals, selected by top wine consultants.