The Certified 5-Star Airline Rating is the highest category quality ranking used to certify airline product and service standards awarded to airlines achieving the highest, overall Quality performance, this 5-Star Airline rating recognizes the highest standards of Airport and On-board Product provided by an airline to customers, together with consistent and high standards of front-line staff service across the airport and on-board service environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 777-200ER | 97 cm | 60 cm | 111 °  |
36 | 2-4-2 |  |
| Boeing 777-300ER | 97 cm | 60 cm | 111 ° |
24 | 2-4-2 | |
Airport Lounges
(Business and First Class Only)
Tokyo Haneda
ANA SUITE LOUNGE
1. First Class customers on ANA and/or Star Alliance member carrier international flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
2. ANA Diamond Service members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
* The second through fourth accompanying guest of Diamond Service members may use the Lounge in exchange for miles or upgrade points
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each loung
Other
Lounge Operating Hours
Near Gate 110: 5:00 AM – 1:00 AM
Near Gate 114: 6:30 AM – 1:30 PM
・Alcoholic beverages will be available only for the customers of legal drinking age.
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
ANA LOUNGE
1. First Class customers on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
2.Business Class customers on ANA and/or Star Alliance member carrier international flights.
3. ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
* The second through fourth accompanying guest of “Diamond Service” and “Platinum Service” members, as well as “Bronze Service” members and their accompanying guest, may use the Lounge in exchange for miles or upgrade points.
4. Star Alliance Gold members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
5. Customers using Premium Economy Service.
6. Star Alliance Member Carriers’ Paid Lounge Membership customers on ANA and/or Star Alliance member carrier operated flights and one accompanying guest per customer.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Other
Lounge Operating Hours
Near Gate 110: 5:00 AM – 1:00 AM
* If you are boarding a Star Alliance Member Flight departing before 5:00 AM, you may enter the lounge prior to the aforementioned opening time.
Near Gate 114: 6:30 AM – 1:30 PM
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・Alcoholic beverages will be available only for the customers of legal drinking age.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
[Information]
Please note that shower rooms may become crowded during certain times.We ask for your understanding and cooperation, and that you arrive with adequate time to spare.
TIAT Shower rooms
1. First Class customers arriving on ANA operated international flights, and one accompanying guest on same flight per customer on the day of arrival only.
2. Business Class customers arriving on ANA Group-operated international flights on the day of arrival only. (No accompanying guest permitted)
3. ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members arriving on ANA operated international flights and one accompanying guest on ANA operated international flights per customer on the day of arrival only.
Services
・Shower Service
* Towels, shampoo, conditioner, body soap, and a hairdryer are available in each room.
・Drink Service
* One free drink can be obtained from the neighboring “Pista Café”.
Other
・Can be used on the day of arrival.
・Guests should accompany the eligible customer to the reception area.
・Please try not to use the showers for more than 30 minutes.
Tokyo Haneda
ANA SUITE LOUNGE
1. First Class customers on ANA and/or Star Alliance member carrier international flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
2. ANA Diamond Service members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
* The second through fourth accompanying guest of Diamond Service members may use the Lounge in exchange for miles or upgrade points
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Lounge Operating Hours
Satellite No. 4: 7:00 AM – Departure Time of Last Flight
Satellite No. 5: 6:30 AM – Departure Time of Last Flight
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・Alcoholic beverages will be available only for the customers of legal drinking age.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
*Regarding use of the Lounge by ANA Diamond Service members
・ANA Diamond service member customers are able to access lounge when they fly on code-shared flights with Non-Star alliance member carriers as follows;(Etihad Airways)
・When travelling with two to four other people, ANA Diamond Service members may bring these people into the ANA departure lounges as their guests by using 5000 miles, four upgrade points or a lounge ticket for each person.
ANA LOUNGE
1. First Class customers on ANA and/or Star Alliance member carrier international flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
2. Business Class customers on ANA and/or Star Alliance member carrier international flights.
3. ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
* The second through fourth accompanying guest of “Diamond Service” and “Platinum Service” members, as well as “Bronze Service” members and their accompanying guest, may use the Lounge in exchange for miles or upgrade points.
4. Star Alliance Gold members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
5. Customers using Premium Economy Service.
6. Star Alliance Member Carriers’ Paid Lounge Membership customers on ANA and/or Star Alliance member carrier operated flights and one accompanying guest per customer.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Lounge Operating Hours
Satellite No. 4: 7:00 AM – Departure Time of Last Flight
Satellite No. 5: 6:30 AM – Departure Time of Last Flight
・Alcoholic beverages will be available only for the customers of legal drinking age.
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
ANA ARRIVAL LOUNGE
＜For International Arrivals＞
* Customers arriving on other Star Alliance Member carriers’ operated flights are not eligible to use the lounge.
1. First Class customers arriving on ANA operated international flights, and one accompanying guest on same flight per customer on the day of arrival only.
2. Business Class customers arriving on ANA operated international flights on the day of arrival only (no accompanying guest permitted).
3. ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members arriving on ANA operated international flights and one accompanying guest on ANA operated international flights per customer on the day of arrival only.
＜For Domestic Departures＞
* Customers arriving on ANA domestic flights may not use the service.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Lounge Operating Hours
6:30 AM – 7:30 PM
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・Alcoholic beverages will be available only for the customers of legal drinking age.
* For passengers arriving on ANA international flights, children under 2 years of age are not included in the number of guests.
Special Services
Priority check-in
Priority baggage check-in
Priority Immigration and Security Lane
Priority boarding
Priority baggage claim
Tokyo Narita (NRT)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Tokyo Haneda (HND)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Osaka Kansai (KIX)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times |  |
At a glance
The comfort of a 38-inch seat pitch together with a large-sized monitor provides you with the best entertainment experience. A leg rest, foot rest, universal laptop powerpoint, and USB port, all come together to provide you additional comfort.
Entertainment on Board
Choose from the latest blockbusters, or select rare films unreleased in Japan, as part of our exclusive feature film program. Select your favorites, from original ANA programs, to sports and music. Alternatively, indulge yourself by listening to one of our many audio books. With our on-demand system, you can enjoy a wide variety of entertainment – anytime you like.
Food and Beverage
No matter whether it’s an authentic Japanese taste or a popular international dish, there is extra pleasure in combining with sparkling wine and BUSINESS CLASS dessert.