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The 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line Staff Service or Product delivery for the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 777-200 | 134 cm | 55 cm | 32 | 2-3-2 |  |
|
| Airbus A319 | 94 cm | 56 cm | 8 | 2-2 | |
|
| Airbus A320 | 99 cm | 52 cm | 12 | 2-2 | |
|
| Boeing 737-700 | 96 cm | 54 cm | 12 | 2-2 | |
|
| Boeing 737-800 | 94 cm | 54 cm | 14-16 | 2-2 | |
|
| Boeing 737-900 | 96 cm | 51 cm | 20 | 2-2 | |
|
| Boeing 757-300 | 96 cm | 51 cm | 24 | 2-2 | |
|
| Embraer EMB170-175 | 91 cm | 60 cm | 6-12 | 1-2 | |
|
| Bombardier CRJ-700 | 93 cm | 50 cm | 6 | 1-2 | |
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| Bombardier Q400 V1 | 91 cm | 43 cm | 7 | 1-2 | |
Airport Lounges
Welcome to United Club
A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide. In addition to the locations listed below, customers traveling in United Polaris℠ first class are invited to relax in United Global First Lounges. United Polaris first class and United Polaris business class customers also may access Arrivals Facilities at some airports. Please visit the Club and Lounge Access page to learn about access requirements and eligibility information.
Please note that bar service is subject to state laws and local ordinances, and the hours of bar service may not be the same as the hours of operation at each United Club location. Also, on select holidays, the hours of operation at some United Club locations may be different from those listed below.
- Conference Rom
- Shower
- Family Room
- Premium Wine and Spirits Program
| Locations, amenities and eligibility of United Club and other United lounges: | |||
| Airport | Operated By | Location | Hours |
| Chicago, IL, US (ORD – O’Hare) | United Polaris lounge – Eligible customers are welcome | Terminal 1, C concourse, near Gate C18 | · Daily 7:15 a.m. – 9:00 p.m. |
| Chicago, IL, US (ORD – O’Hare) | United Club | Terminal 1, Concourse B, near Gate B18 | · Daily 4:30 a.m. – 10:00 p.m.
· Except Friday- 5:30 a.m. – 10:00 p.m. |
| United Club | Terminal 1, Concourse B, near Gate B6 | Daily 4:30 a.m. – 10:00 p.m. | |
| United Club | Terminal 1, Concourse C, near Gate C16 – This location is temporarily CLOSED | ||
| United Club | Terminal 2, Concourse F, across from Gate F8 | Daily 4:30 a.m. – 10:00 p.m. | |
| Denver, CO, US (DEN) | United Club | West – Near Gate B32 | · Daily 5:00 a.m. – 9:00 p.m. |
| United Club | East – Near Gate B44 | · Daily 6:30 a.m. – 11:30 p.m. | |
| Guam, GU, US (GUM) | United Club | Concourse level, between Gates 10 and 11 | · Daily 3:00 a.m. – 7:30 p.m. |
| Houston, TX, US (IAH – Intercontinental) | United Club | Terminal E, between Gates E11 and E12 | · Daily 5:00 a.m. – 11:30 p.m. |
| United Club | Terminal C, South Concourse, toward Gate C33 | · Daily- 5:30 a.m. – 9:00 p.m. | |
| Los Angeles, CA, US (LAX) | United Club | New Location – Terminal 7, adjacent to gate 71A | · Daily 4:30 a.m. – 12:45 a.m. |
| New York/Newark, NJ, US (EWR – Liberty) | United Club | Terminal C, upper level near gate 74 | · Daily 5:00 a.m. – 10:30 p.m. |
| United Club | Terminal C, near Gate C120 | · Daily- 4:30 a.m. – 10:30 p.m. | |
| United Club | Terminal A, Concourse A2 | · Daily 5:30 a.m. – 10:00 p.m.
· |
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| San Francisco, CA, US (SFO) | United Club | International terminal across from the G Terminal security checkpoint *Note: A portion of this location is under construction; seating availability may be limited. | · Daily 5:00 a.m. – 12:00 a.m. |
| United Club | Terminal 3, Concourse F, Rotunda | · Daily 5:00 a.m. – 11:30 p.m. | |
| United Club | Terminal 3, Boarding Area E near Gate 70 | · Daily 5:00 a.m. – 11:00 p.m. | |
| San Francisco, CA, US (SFO) | United Global First Lounge – Eligible customers are welcome | International terminal, Concourse G, between gates 98 and 100 | · Daily 8:00 a.m. – 10:30 p.m. |
| San Francisco, CA, US (SFO) | United Arrivals Lounge – Eligible customers are welcome | Terminal 3, baggage level | · Daily 6:30 a.m. – 12:30 p.m. |
| Washington, DC, US (IAD – Dulles) | United Global First Lounge – Eligible customers are welcome | Midfield Terminal, near gate C4 | · Daily 6:30 a.m. – 10:00 p.m. |
| Washington, DC, US (IAD – Dulles) | United Club | United Club: Midfield Terminal, Concourse C, near Gate C7 | · Daily 5:00 a.m. – 10:00 p.m. |
| United Club | United Club: Midfield Terminal, Concourse C, near Gate D8 | · Daily 5:00 a.m. – 10:00 p.m | |
| United Club | United Club: Midfield Terminal, Concourse C, near Gate C17 | · Daily 5:00 a.m. – 10:00 p.m. | |
Special Services
Coast through the airport with Premier Access® benefits
When you choose United Business, you’ll enjoy a more relaxed travel experience from check-in to baggage claim. Premier Access premium travel services provide a smooth start to your journey, with designated Premier Access check-in counters and security lanes, as well as priority boarding.
Check your bags with no service fees
Check up to two standard-sized bags free of charge. With Premier Access priority baggage handling, your checked bags will receive special attention and be among the first to arrive at baggage claim when you reach your destination.
Newark Liberty Int Apt (EWR)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
San Francisco Int Apt (SFO)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Chicago O Hare Int Apt (ORD)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Los Angeles Int Apt (LAX)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Houston George Bush Int Apt (IAH)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Denver Int Apt (DEN)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Washington Dulles Int Apt (IAD)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Guam Int Apt (GUM)
| Terminal Seating | N/A |
|---|---|
| Terminal Cleanliness | N/A |
| Queuing Times | N/A |
At a glance
Experience the comfort and service of United First® / Enjoy United First service on flights within the U.S. and Canada.
Our new, extra-spacious United First seat was designed for comfort and convenience, whether you want to relax or work during your flight. It features beautifully contoured two-tone leather, a six-way adjustable headrest and a padded articulating seat cushion that cradles you as you recline. All around the seat you’ll find thoughtful storage spaces for your personal items, including an in-arm tablet/laptop slot, a personal water bottle console and double seatback pockets.
The seat features a new tray table design with a flip-up mobile device holder that fits more than 200 phone and tablet models, and a universal AC power plug to charge your devices on the fly. A granite-topped extendable cocktail table in the center console adds an extra bit of elegance, keeping your tray table free for eating, working or staying entertained.
Entertainment on Board
Entertainment and connectivity
United Private Screening℠
United Private Screening entertainment includes our mainscreen, seatback on-demand and personal device entertainment services, with availability depending on the aircraft. You’ll have complimentary access to an extensive library of movies, TV shows – with full seasons of popular programs – and exclusive programming from exciting entertainment partners. Stay captivated with films, documentaries and shorts selected by the Tribeca Film Festival, or find your groove with Vevo’s curated music video playlists and music-related programming.
DIRECTV®
DIRECTV is complimentary for customers seated in United First. Stay entertained throughout your flight with more than 100 channels of live television and a selection of new movie releases.
Audio entertainment
Enjoy audio entertainment on aircraft equipped with inflight entertainment, with options including pop music stations, relaxation mixes, our “from the flight deck” feature and more. Complimentary headsets are available for use during your flight.
Connect
We know how important it is to stay connected when you travel. If you want to check email, catch up on social media or surf the web, United Wi-Fi℠ is available for purchase on most aircraft.
Food and Beverage
Dine
We prioritize your inflight dining experience when you travel in United First. Through The Trotter Project, we are proud to partner with a team of renowned chefs to offer refreshed, restaurant-quality dining on board our aircraft. Depending on flight duration, you may receive premium snacks, fresh fruit, refreshments or a full meal service with two entree choices.
Drink
A wide selection of complimentary inflight beverages is available throughout your flight, including water, soft drinks, juice, tea, freshly brewed coffee and a variety of beer, wine and spirits. We are also excited to offer the Crafthouse® Cocktails Moscow Mule and a rotating craft beer selection.
Now on board: illy coffee
Enjoy a cup of illy on flights worldwide.
wed coffee and a variety of beer, wine and spirits. We are also excited to offer the Crafthouse® Cocktails Moscow Mule and a rotati