The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Airbus A330-200 | 152 cm | 55 cm | 171 °  |
36 | 2-2-2 |  |
| Boeing 747-438 | 152 cm | 55 cm | 171 ° |
52 | 2-2 (Upperdeck) 2-3-2 (Maindeck) |
|
| Airbus 380-800 | 198 cm | 55 cm | 180 °  |
64 | 2-2-2(Upperdeck) | |
| Boeing 747-400 | 152 cm | 55 cm | 180 ° |
56-58 | 2-2 (Upperdeck) 2-2-2 (Maindeck) 2-3-2 (Maindeck) |
|
Airport Lounges
Start your journey with an award winning experience, named Best Australian Lounges at the 2012 Australian Business Traveller Awards.
Lounge Access and Eligibility
| Eligible Class of Travel | |
| First | Eligible if connecting to or from a Qantas or Emirates international flight on the same day.
One guest allowed and does not need to be travelling. |
| International Business | Eligible if connecting to or from a Qantas or Emirates international flight on the same day.
Qantas customers can bring one guest. |
| Domestic Business | Next onward flight that day must be on a Qantas or Emirates flight.
Qantas customers can bring one guest. |
The perfect place to start your trip
Start your international journey in the comfort of the International Business Lounge, found in key Qantas destinations around the world. With fresh, delicious dining options, shower facilities, private work areas, it’s the only way to travel.
Sydney – International First Lounge
Location
Airside, Level 4, past immigration. Enter on level 3 via escalator
Hours
05:00 to 22:00
- Restaurant Dining
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Spa~
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Meeting Rooms
- Private Suites
- Library
- Newspapers and Magazines
Melbourne – International First Lounge
Location
Airside, Level 3, via escalator near gates 9 and 10
Hours
04:30 to 23:30
- Restaurant Dining
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Spa~
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Meeting Rooms
- Private Suites
- Library
- Newspapers and Magazines
The Qantas Brisbane International Lounge
Location
Airside, Level 4, Brisbane International Terminal
Hours
05:30 to 00:00
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Sydney – International Business Lounge
Location
Airside, Level 3, enter via escalators
Hours
05:00 to 22:00
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Family Zone
- Newspapers and Magazines
Perth – International Business Lounge
Location
Airside, Departures Level, opposite Gate 52
Hours
04:15 – 02:00
- Lounge Dining
- Bar Service
- Tea, coffee and beverages
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Melbourne – International Business Lounge
Location
Airside, Level 1, enter via departures concourse
Hours
04:30 to 23:30
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Family Zone
- Newspapers and Magazines
Wellington – International Business Lounge
Location
Airside via international departures lounge
Hours
04:30 06:30
14:00 to 17:00 Mon/Tue/Sat
13:30 to 17:00 Wed/Thur/Fri/Sun
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Newspapers and Magazines
Darwin – International Business Lounge
Location
First Floor, next to Gate 1
Hours
Open two hours prior to each Qantas service until the last Qantas departure
- Lounge Dining
- Bar Service
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Adelaide – International Business Lounge
Location
Departures level, opposite Gate 21
Hours
05:00 to 21:30
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Special Services
- Priority check-in areas
- Priority baggage drop off
- Accelerated security and passport clearance
- Priority boarding
- Priority baggage handling
Chauffeur Drive
Complimentary to customers in First and Business at a range of destinations.
Start your journey with the luxury of a chauffeured transfer. Our chauffeurs can be waiting for you when you arrive at your destination and return you to the airport for your flight home.
Our transfers+ are complimentary for customers travelling in International First and Business on flights between Australia, Dubai and London*.
Sydney Int Apt (SYD)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Melbourne Int Apt (MEL)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Brisbane (BNE)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Perth Int Apt (PER)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Adelaide Int Apt (ADL)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times |  |
At a glance
From check-in to arrival, it’s all about you.
Skybed
Whether you’re relaxing, working, being entertained or sleeping, we want you to fly in contemporary comfort. Enjoy a new level of intelligent seating with our award-winning Skybed.*+
Once you’ve made use of our extensive storage space, shift your seat into a position that suits you, using a wide range of seat adjustments. You can explore the seat’s unique massage options or settle in to enjoy your own personal inflight entertainment. You might just want to flick on your reading light and snuggle into your Skybed cocoon with a good book. When you’re ready to sleep, convert your Marc Newson-designed, second generation Skybed into a two-metre, fully-flat bed.
Get sleepy in Business. Our sleep service, including a new mattress, duvet and turndown service, is available on selected flights to LA, Dallas, Johannesburg, New York, Singapore, London, Hong Kong, Narita, Bangkok, Jakarta, Shanghai and Manila. Why not try our T2 Wellbeing tea before you go to bed? Our customers are telling us they love it.
Amenities
Qantas customers travelling internationally in Business* will now experience luxury Australian-made spa products, ASPAR by Aurora Spa, in newly designed Kate Spade and Jack Spade amenity kits.
The Kate Spade kit for ladies features a bold new geometric print and the Jack Spade kit for men features a modern colour palette, the second designs to launch as part of Qantas’ partnership with the brands.
The amenity kits include a Qantas exclusive ASPAR Sweet Orange & Shea Hand Cream, Vanilla & Orange Lip Moisturiser and an Ultra Hydrating Face Moisturiser, to help customers relax and keep skin hydrated while in flight.
Qantas designed unisex grey pyjamas feature the Kangaroo logo on the front and Qantas on the back, and are available on selected flights.
Entertainment on Board
Sit back and be entertained by our advanced entertainment system. Features include a personal touch screen up to 12.1 inches, noise-cancelling headsets and on-demand control.
Choose from hundreds of entertainment options including the latest movies, TV programs – including children options – multiple destination guides, radio channels, CD albums, moving maps and interactive games.
Personal telephones are available in every seat, along with reply text messaging, laptop power outlets and USB connectivity.
Food and Beverage
You can now choose from our Rockpool designed International Business menu (including an online exclusive on certain flights) prior to select flights with Menu Select.
Once onboard, you’ll discover a contemporary selection of Rockpool inspired small and main plates* along with our standard full formal dining offering, all served on beautiful Marc Newson-designed tableware.
You can also consult one of our Sommeliers in the Sky, who’ll tell you all about our selection of award-winning wines and champagnes to match your meal. Qantas won Best Business Class Sparkling and Best Overall Cellar at the Cellars in the Sky Awards 2012.
On our shorter overnight flights between Australia and Asia you’ll be able to enjoy even more rest, with our new breakfast service offering faster, simpler options.