The 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line Staff Service or Product delivery for the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 747-400 | 86 cm | 43 cm | 111 °  |
88 | 3-4-3 (Maindeck) |  |
| Boeing 757-200 (Vers.1) | 89 cm | 46 cm | 111 ° |
42-50 | 2 3-3 |
 |
| Boeing 757-200 (Vers.2) | 94 cm | 44 cm | |
45 | 3-3 | |
| Boeing 757-300 | 89 cm | 44 cm | 111 ° |
55 | 3-3 | |
| Boeing 767-300 (Vers.1) | 89 cm | 46 cm | |
49 | 2-3-2 | |
| Boeing 767-300 (Vers.2) | 86 cm | 46 cm | 111 ° |
71 | 2-3-2 | |
| Boeing 767-400 | 89 cm | 44 cm | |
70 | 2-3-2 | |
| Boeing 777-200 (Vers.1) | 86 cm | 46 cm | 111 ° |
110-113 | 3 2-3-2 3-3-3 |
|
| Boeing 777-200 (Vers.2) | 89 cm | 47 cm | |
72-98 | 3-3-3 2-5-2 |
|
| Boeing 787-8 | 89 cm | 44 cm | |
70 | 3-3-3 2-3-2 |
|
| Boeing 787-9 | 89 cm | 44 cm | |
88 | 3-3-3 2-2 |
|
Airport Lounges
(Business and First Class Only)
Welcome to United Club
A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide. In addition to the locations listed below, customers traveling in United Polaris℠ first class are invited to relax in United Global First Lounges. United Polaris first class and United Polaris business class customers also may access Arrivals Facilities at some airports. Please visit the Club and Lounge Access page to learn about access requirements and eligibility information.
Please note that bar service is subject to state laws and local ordinances, and the hours of bar service may not be the same as the hours of operation at each United Club location. Also, on select holidays, the hours of operation at some United Club locations may be different from those listed below.
- Conference Rom
- Shower
- Family Room
- Premium Wine and Spirits Program
| Locations, amenities and eligibility of United Club and other United lounges: | |||
| Airport | Operated By | Location | Hours |
| Chicago, IL, US (ORD – O’Hare) | United Polaris lounge – Eligible customers are welcome | Terminal 1, C concourse, near Gate C18 | · Daily 7:15 a.m. – 9:00 p.m. |
| Chicago, IL, US (ORD – O’Hare) | United Club | Terminal 1, Concourse B, near Gate B18 | · Daily 4:30 a.m. – 10:00 p.m.
· Except Friday- 5:30 a.m. – 10:00 p.m. |
| United Club | Terminal 1, Concourse B, near Gate B6 | Daily 4:30 a.m. – 10:00 p.m. | |
| United Club | Terminal 1, Concourse C, near Gate C16 – This location is temporarily CLOSED | ||
| United Club | Terminal 2, Concourse F, across from Gate F8 | Daily 4:30 a.m. – 10:00 p.m. | |
| Denver, CO, US (DEN) | United Club | West – Near Gate B32 | · Daily 5:00 a.m. – 9:00 p.m. |
| United Club | East – Near Gate B44 | · Daily 6:30 a.m. – 11:30 p.m. | |
| Guam, GU, US (GUM) | United Club | Concourse level, between Gates 10 and 11 | · Daily 3:00 a.m. – 7:30 p.m. |
| Houston, TX, US (IAH – Intercontinental) | United Club | Terminal E, between Gates E11 and E12 | · Daily 5:00 a.m. – 11:30 p.m. |
| United Club | Terminal C, South Concourse, toward Gate C33 | · Daily- 5:30 a.m. – 9:00 p.m. | |
| Los Angeles, CA, US (LAX) | United Club | New Location – Terminal 7, adjacent to gate 71A | · Daily 4:30 a.m. – 12:45 a.m. |
| New York/Newark, NJ, US (EWR – Liberty) | United Club | Terminal C, upper level near gate 74 | · Daily 5:00 a.m. – 10:30 p.m. |
| United Club | Terminal C, near Gate C120 | · Daily- 4:30 a.m. – 10:30 p.m. | |
| United Club | Terminal A, Concourse A2 | · Daily 5:30 a.m. – 10:00 p.m.
· |
|
| San Francisco, CA, US (SFO) | United Club | International terminal across from the G Terminal security checkpoint *Note: A portion of this location is under construction; seating availability may be limited. | · Daily 5:00 a.m. – 12:00 a.m. |
| United Club | Terminal 3, Concourse F, Rotunda | · Daily 5:00 a.m. – 11:30 p.m. | |
| United Club | Terminal 3, Boarding Area E near Gate 70 | · Daily 5:00 a.m. – 11:00 p.m. | |
| San Francisco, CA, US (SFO) | United Global First Lounge – Eligible customers are welcome | International terminal, Concourse G, between gates 98 and 100 | · Daily 8:00 a.m. – 10:30 p.m. |
| San Francisco, CA, US (SFO) | United Arrivals Lounge – Eligible customers are welcome | Terminal 3, baggage level | · Daily 6:30 a.m. – 12:30 p.m. |
| Washington, DC, US (IAD – Dulles) | United Global First Lounge – Eligible customers are welcome | Midfield Terminal, near gate C4 | · Daily 6:30 a.m. – 10:00 p.m. |
| Washington, DC, US (IAD – Dulles) | United Club | United Club: Midfield Terminal, Concourse C, near Gate C7 | · Daily 5:00 a.m. – 10:00 p.m. |
| United Club | United Club: Midfield Terminal, Concourse C, near Gate D8 | · Daily 5:00 a.m. – 10:00 p.m | |
| United Club | United Club: Midfield Terminal, Concourse C, near Gate C17 | · Daily 5:00 a.m. – 10:00 p.m. | |
Special Services (Not for Economy Plus)
Coast through the airport with Premier Access® benefits
When you choose United Business, you’ll enjoy a more relaxed travel experience from check-in to baggage claim. Premier Access premium travel services provide a smooth start to your journey, with designated Premier Access check-in counters and security lanes, as well as priority boarding.
Check your bags with no service fees
Check up to two standard-sized bags free of charge. With Premier Access priority baggage handling, your checked bags will receive special attention and be among the first to arrive at baggage claim when you reach your destination.
Newark Liberty Int Apt (EWR)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
San Francisco Int Apt (SFO)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Chicago O Hare Int Apt (ORD)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Los Angeles Int Apt (LAX)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Houston George Bush Int Apt (IAH)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Denver Int Apt (DEN)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Washington Dulles Int Apt (IAD)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Guam Int Apt (GUM)
| Terminal Seating | N/A |
|---|---|
| Terminal Cleanliness | N/A |
| Queuing Times | N/A |
At a glance
Enhancing your premium cabin experience. Make transcontinental travel a breeze with p.s.® Premium Service
Our p.s. Premium Service flights offer an exceptional transcontinental travel experience between New York/Newark and Los Angeles or San Francisco. As a p.s. customer, you’ll enjoy modern accommodations, exceptional service and premium amenities, whether you’re traveling in United Business®, United Economy Plus® or United Economy®.
Entertainment on Board
Connect
Stay connected to check email, access social media or surf the web with United Wi-Fi℠ (available for purchase).
Watch
Find the perfect movie or TV show with complimentary United Private Screening℠ seatback on-demand entertainment or personal device entertainment.
Charge
Keep your devices charged on the fly with power outlets at every seat (available on most aircraft).
Food and Beverage
Dine
Enjoy a variety of snackboxes and a la carte food items from our Choice Menu, or relax with a glass of premium wine (available for purchase in United Economy and Economy Plus and complimentary in United Business).
Now on board: illy coffee
Enjoy a cup of illy on flights worldwide.