The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.

Airport Lounges

Royal Orchid Lounge at Concourse E – West

Level 3 – 667 sq.m. has been designed to accommodate 20 First Class and 91 Business Class passengers.

Opening hours: 05:00 am. – 02:00 am.

Facilities:

• Designated area for First Class Passengers
  •    2 Private Rooms
  •    Buffet Bar with variety of food, snacks and refreshment
  •    Wi-fi Internet Corner with 4 PCs
  •    7 Slumber Rooms
  •    Showers
  •    Toilets with Wheelchair Accessibility

Lounge Access:

• First Class passengers departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• Business Class passengers departing same day on any Star Alliance operating flight

– No guest allowed

• Royal Orchid Plus Gold and Star Alliance Gold card holders departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

Royal Silk Lounge at Concourse D,  Level 3 – 2,410 sq.m. allocated to accommodate 314 passengers.
Opening hours: 05:00 am. – 02:00 am.

Facilities :

• 2 Private Rooms
  •    Lounge Lobby Bar
  •    Buffet Bar with variety of food, snacks and refreshment
  •    Wi-fi Internet Corner with 6 PCs
  •    Kid’s Corner
  •    Toilets with Wheelchair Accessibility

Lounge Access:

• Royal First Class passengers departing the same day on TG operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• First Class passengers departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• Royal Orchid Plus Platinum card holder departing same day on TG operating international flights

– One guest departing same day on TG operating flight allowed

Royal Silk Lounge at Concourse C – East

Level 3 – 667 sq.m. allocated to accommodate 145 passengers.
Opening hours: 05:00 am. – 02:00 am.

Facilities :

• 2 Private Rooms
  •    Buffet Bar with variety of food, snacks and refreshment
  •    Wi-fi Internet Corner with 4 PCs
  •    Showers
  •    Toilets with Wheelchair Accessibility

Lounge Access:

• Royal First Class passengers departing the same day on TG operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• First Class passengers departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• Royal Orchid Plus Platinum card holder departing same day on TG operating international flights

– One guest departing same day on TG operating flight allowed

Royal Silk Lounge at Concourse C – West, Level 3 – 667 sq.m. with a seating capacity of 114, has been specifically designed for Royal Silk Class passengers to relax and refresh themselves prior to catching their flights.
Opening hours: 05:00 am. – 02:00 am.

Facilities:

• 2 Private Rooms
  •    Buffet Bar with variety of food, snacks and refreshment
  •    Wi-fi Internet Corner with 4 PCs
  •    6 Slumber Rooms
  •    Showers
  •    Toilets with Wheelchair Accessibility

Lounge Access:

• Royal First Class passengers departing the same day on TG operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• First Class passengers departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• Royal Orchid Plus Platinum card holder departing same day on TG operating international flights

– One guest departing same day on TG operating flight allowed

Royal Silk Lounge at Concourse E – East

Level 3 – 667 sq.m. accommodates up to 168 passengers.
Opening hours: 05:00 am. – 02:00 am.

Facilities:

• 2 Private Rooms
  •    Buffet Bar with variety of food, snacks and refreshment
  •    Wi-fi Internet Corner with 4 PCs
  •    Showers
  •    Toilets with Wheelchair Accessible

Lounge Access:

• Royal First Class passengers departing the same day on TG operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• First Class passengers departing same day on any Star Alliance operating flight

– One guest departing same day on any Star Alliance operating flight allowed

• Royal Orchid Plus Platinum card holder departing same day on TG operating international flights

– One guest departing same day on TG operating flight allowed

Royal Silk Lounge at Concourse A (Domestic),

Level 2 – covers an area of 979 sq.m. with seating capacity of 217 to accommodate Royal Silk Class domestic passengers.
Opening hours: 05:00 am. – 11:30 pm.

Facilities:

• 3 VIP Rooms
  •    Snack and Refreshment Bar
  •    Wi-fi Internet Corner with 4 PCs
  •    Toilets with Wheelchair Accessibility

Lounge Access:

• Royal Silk Class passengers departing the same day on TG domestic flight

– No guest allowed

• Royal Orchid Plus Gold and Star Alliance Gold card holder departing same day on TG domestic flight

– One guest departing same day on TG domestic flight allowed

Royal Orchid Spa at Concourse D, level 3

667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with a full range of spa services.

Opening hours: 06:00 am. – 11:30 pm.

General Facilities

·         32-seat Lounge Area
·         Healthy Snacks
·         Hot/Cold Herbal Drinks

 First Class Zone Facilities:

• 3 Touch Of Silk Suites (Body Massage)
  ·         6 Neck & Shoulder or Relaxing Foot Massage Corners
  ·         2 Steam Rooms
  ·         2 Sauna Rooms
  ·         4 Shower Rooms
  ·         Toilets

Silk Class Zone Facility:

•          8 Neck & Shoulder or Relaxing Foot Massage Corners

Treatment Menu:

Touch of Silk (Full Body Oil Massage – 60 minutes for First Class only)

Start your journey with a relaxing Touch of Silk, full-body oil massage. Performed with the unique ‘Thai touch’, this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide necessary hydration for your skin. On completion of your Touch of Silk massage, you will be left with an overall sense of well-being and total relaxation.

Royal Thai Massage (Full Body Massage – 60 minutes for First Class only)

Thai massage is perceived as one of the most precious of Thai traditional therapies. Royal Thai Massage helps to stimulate blood circulation, reduces edema caused by travelling and reduces body fatigue. With its unique acupressure techniques, expertly applied to your body, you will find your mind relaxed and muscles relieved, following the stress of your journey.

Neck & Shoulder Massage (30 minutes)

The Neck & Shoulder Massage is a great way to relieve stress which has built up from the rigors of everyday life from working long hours at your computer. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter around the shoulders.

Foot Massage (30 minutes)

Let’s help prepare you for your onward journey, by taking the weight off your feet and giving them a relaxing massage, which they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. The gentle touch of the therapists hands and the deeper pressure from their fingers, create a sense of overall relaxation and will help to stimulate your vital organs.

Lounge Access:

• Royal First Class passengers departing same day on TG-operated international flights
• Royal Silk Class passengers departing same day on TG-operating international flights (Neck & Shoulder or Foot Massage only)
• No guest allowed

Please note that THAI does not accept advance reservations for any treatments.

Passengers requesting spa and massage services in the lounge should arrive early to place their names on the queue list.

Special Services

Priority Check In

Priority Security and Immigration

Priority Boarding

Bangkok Suvarnabhumi Apt (BKK)

Terminal Seating
Terminal Cleanliness
Queuing Times

Bangkok Don Muang Apt (DMK)

Terminal Seating
Terminal Cleanliness
Queuing Times

At a glance

The Experience
THAI invites you on a journey smooth as silk in our elegant business class cabins inspired by the rich culture and heritage of Thailand.

On arrival, your host welcomes you with a refreshing beverage: sparkling champagne, tropical juices or our signature ‘Violet Breeze’, a blend of chilled lime juice and pressed Thai butterfly-pea blossoms. Recline in comfort, take advantage of thousands of audio and video selections on demand, or work in serene and relaxing surrounds as our cabin crew attend to all of your needs with gracious warmth.

Seat Features
Your personal lounge-office-bed in the clouds indulges your diverse needs as you journey to your destination. Cabin and seat luxuries vary between routes and aircraft; details cater to the unique character of each route with constant upgrades and added innovations.

On THAI’s Airbus A380s and 77B and 787s, Royal Silk Class passengers enjoy 180-degree fully lie-flat beds. Other aircraft offer angled seating, typically between 160 to 170 degrees. Seats on all routes offer extensively customisable configurations enabling you to select your optimum balance of head/back/leg angle and lumbar support.

Nearly all flights offer audio and visual programmes on demand within personal 15- to 16-inch touch screens. You have a full library of over 100 international films, hundreds of television titles and hundreds of music CDs at your fingertips. PC power plugs are available at all Royal Silk seats, and most also offer USB ports should you wish to view your own media files on the in-seat flat screen.

All Royal Silk guests enjoy distinctive culinary offerings, dedicated award-winning service and access to the superb lounges of THAI and our partner airlines around the world.
Entertainment on Board

Dramatic progress has been made over recent years in the development of new systems for in-flight entertainment, giving passengers much greater choice and variety to occupy their time during a flight, a welcome benefit, especially, on long distance routes.

THAI has taken advantage of the very latest technological advances in this field to install a state-of-the-art Audio-Visual On-Demand in-flight entertainment system on its newest jetliners and retrofit the new system on many of its jetliners in its existing fleet*.

The new THAI interactive AVOD system offers literally hundreds of options. With larger screens and touch-control commands, passengers can choose between many of the latest multi-lingual hit movies, classic oldies and popular TV programmes. There are news, travel destination and information channels, music from jazz to classical, Asian to Western, to please every taste, plus interactive games and kids cartoons. Passengers can learn the basics of a new language and even practice meditation with the new AVOD system.

To assist passengers in making their selection among the hundreds of options available, THAI offers “Vision”, a comprehensive printed guide, on board. The choice is endless, the pleasure unlimited – just another example of the THAI desire to make every flight more rewarding for everyone.

*Available on A340-500 , A340-600, A330-300 (selected aircraft), B777-300 and B777-200ER in all classes,B777-200and B747-400 (selected aircraft), in Royal First Class and Royal Silk Class.

Remark: The movies are not available on Bangkok-Singapore-Bangkok and Bangkok-Kuala Lumpur-Bangkok.

THAI Sky Connect
Stay connected wherever you roam. Keep up with important emails mid-flight. Share memorable moments of your journey as you coast through the clouds.

For your ease and convenience, THAI Sky Connect in-flight Wi-Fi internet service is offered on Airbus A330-300 (33H) and A380-800 flights. Access the net on your laptop, tablet or smart phone. Service fees are payable by both credit card and debit card.

Food and Beverage

In-flight Cuisine
Seasonal ingredients, fresh products from the Royal Projects established by His Majesty the King in the hills of northern Thailand, sommelier-selected wines and tropical Thai fruits highlight the gourmet menus of our Royal Silk passengers.

THAI’s global chefs create a regularly changing choice of menu items. With their artistic talents, they draw from each season and the desires of our cherished Royal Silk travellers. Select from sublime Thai dishes, foods showcasing the culinary heritage of each route’s destination and contemporary international cuisine.

Depending on the length of your flight, you may be lavished with a range of courses and meal services: sumptuous canapes, salads, soups, bakery baskets, mains, cheese and fruit courses, desserts and cocktail service.

Explore a world of flavours with a distinctively THAI touch and a level of personalised service and presentation reserved for our Royal Silk diners.