The Certified 5-Star Airline Rating is the highest category quality ranking used to certify airline product and service standards awarded to airlines achieving the highest, overall Quality performance, this 5-Star Airline rating recognizes the highest standards of Airport and On-board Product provided by an airline to customers, together with consistent and high standards of front-line staff service across the airport and on-board service environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 777-300ER | 165 cm | 65 cm | 170 °  |
77 | 2-3-2 |  |
Airport Lounges
Tokyo Haneda
ANA LOUNGE
1.Business Class customers on ANA and/or Star Alliance member carrier international flights.
2. Star Alliance Gold members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
3. Star Alliance Member Carriers’ Paid Lounge Membership customers on ANA and/or Star Alliance member carrier operated flights and one accompanying guest per customer.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Other
Lounge Operating Hours
Near Gate 110: 5:00 AM – 1:00 AM
* If you are boarding a Star Alliance Member Flight departing before 5:00 AM, you may enter the lounge prior to the aforementioned opening time.
Near Gate 114: 6:30 AM – 1:30 PM
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・Alcoholic beverages will be available only for the customers of legal drinking age.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
[Information]
Please note that shower rooms may become crowded during certain times.We ask for your understanding and cooperation, and that you arrive with adequate time to spare.
TIAT Shower rooms
1. Business Class customers arriving on ANA Group-operated international flights on the day of arrival only. (No accompanying guest permitted)
Services
・Shower Service
* Towels, shampoo, conditioner, body soap, and a hairdryer are available in each room.
・Drink Service
* One free drink can be obtained from the neighboring “Pista Café”.
Other
・Can be used on the day of arrival.
・Guests should accompany the eligible customer to the reception area.
・Please try not to use the showers for more than 30 minutes.
Tokyo Haneda
ANA LOUNGE
1. Business Class customers on ANA and/or Star Alliance member carrier international flights.
2. Star Alliance Gold members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
3. Star Alliance Member Carriers’ Paid Lounge Membership customers on ANA and/or Star Alliance member carrier operated flights and one accompanying guest per customer.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Lounge Operating Hours
Satellite No. 4: 7:00 AM – Departure Time of Last Flight
Satellite No. 5: 6:30 AM – Departure Time of Last Flight
・Alcoholic beverages will be available only for the customers of legal drinking age.
・Customers under the age of 2 on ANA operated flight are welcome for free.
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・All customers are required to present their boarding pass and mileage card at the reception.Please kindly have your boarding pass and mileage card ready in your hand.
ANA ARRIVAL LOUNGE
＜For International Arrivals＞
* Customers arriving on other Star Alliance Member carriers’ operated flights are not eligible to use the lounge.
- Business Class customers arriving on ANA operated international flights on the day of arrival only (no accompanying guest permitted).
＜For Domestic Departures＞
* Customers arriving on ANA domestic flights may not use the service.
Services
Services such as shower facilities, business/working areas, newspapers, or drinks vary for each lounge.
Lounge Operating Hours
6:30 AM – 7:30 PM
・The guest is kindly requested to enter the designated lounge with the eligible customer.
・Alcoholic beverages will be available only for the customers of legal drinking age.
* For passengers arriving on ANA international flights, children under 2 years of age are not included in the number of guests.
Special Services
Priority check-in
Priority baggage check-in
Priority Immigration and Security Lane
Priority boarding
Priority baggage claim
Tokyo Narita (NRT)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Tokyo Haneda (HND)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Osaka Kansai (KIX)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times |  |
At a glance
In the sky, time and space are all yours. Each offers maximum convenience whenever you are resting, sleeping, dining, working or enjoying the best of entertainment.
Entertainment on Board
Choose from the latest blockbusters, or select rare films unreleased in Japan, as part of our exclusive feature film program. Select your favorites, from original ANA programs, to sports and music. Alternatively, indulge yourself by listening to one of many audio books. With our on-demand system, you can enjoy a wide variety of entertainment – anytime you like.
Food and Beverage
Fine dining experience in the sky. Menus and ingredients have been selected by the CONNOISSEURS, who include famous chefs from both outside and inside Japan, wine, coffee and alcohol beverage specialists, and the ANA chefs whom we are proud to say are the best among the world’s airlines.