The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Airbus A330-300 | 178 cm | 52 cm | 180 °  |
37 | 1-1-1 |  |
| Boeing 767-300 (Version B) | 145 cm | 53 cm | 151 °  |
18 – 24 | 2-2-2 | |
| Boeing 767-300ER (Version A) | 178 cm | 52 cm | 180 ° |
24 | 1-1-1 | |
| Boeing 777-200 | 178 cm | 53 cm | 180 ° |
42 | 1-2-1 | |
| Boeing 777-200LR | – | 53 cm | 180 ° |
40-42 | 1-2-1 | |
| Boeing 777-300ER | 178 cm | 53 cm | 180 ° |
40-42 | 1-2-1 | |
Airport Lounges
Maple Leaf Lounges
We invite you to drop by and indulge yourself in one of our 22 award-winning Maple Leaf Lounges. Freshen up, fill up, and recharge, or plug in and perform at your peak with state-of-the-art amenities, like high-speed wireless, business centres equipped with the latest technology, and colour printing.
Here’s how to access the Maple Leaf Lounge
We welcome any customers to the Maple Leaf Lounge who are travelling in Business Class and who are travelling on Air Canada, Air Canada Rouge, an Air Canada Express flight operated by Jazz or Star Alliance.
Additional guests may accompany qualifying passengers for $15 CAD per person before 11 a.m. and for $25 CAD per person after 11 a.m. For the Frankfurt and Paris lounges, the cost is 25€ Euros at any hour. The London Heathrow Departures lounge cost is 25£ (GBP) at any hour.
Features and Benefits
- Showers
- Wi-Fi
- Complimentary light snacks and beverages
- Business Centres, workstations, printers, copiers and faxes
Hours of operation
Domestic Maple Leaf Lounges
Lounges open 60 minutes prior to the first Air Canada flight departure.
Lounges close 30 minutes prior to the last Air Canada flight departure.
Transborder Maple Leaf Lounges
Lounges open 90 minutes prior to the first Air Canada flight departure.
Lounges close 30 minutes prior to the last Air Canada flight departure.
International Maple Leaf Lounges / Europe
Lounges open 120 minutes prior to the first Air Canada flight departure.
Lounges close 30 minutes prior to the last Air Canada flight departure.
International Maple Leaf Lounges Caribbean / Sun destinations
Lounges open 60 minutes prior to the first Air Canada flight departure.
Lounges close 30 minutes prior to the last Air Canada flight departure.
Priority Services.
Air Canada’s Priority Services are designed to simplify and enhance your overall airport experience. As well as, ease your way through the entire airport processes from before you leave to after you leave the airport.
- Priority Check-in
- Priority Security Clearance
- Priority Boarding
- Priority Baggage Handling
- Concierge Service
Our concierge would be happy to help you
Air Canada’s Concierge Agents offer you personalized and dedicated service in 37 airports around the world. In most airports, our Concierge Agents are easily recognizable with their distinctive black uniform and Concierge identification tags. They are conveniently stationed around International Business Class check-in areas, departure gates, and Maple Leaf Lounges.
Who is eligible for concierge service?
Altitude Super Elite 100K members and customers travelling in International Business Class can enjoy exclusive dedicated service in 37 airports around the world from more than 200 carefully selected Concierge Agents, all of which are specially-trained in service oriented skills such as guest management, cultural diversity, building customer relationship, and creative problem solving.
Services:
Our Concierge Agents are available to assist you with:
- Day of travel and airport related matters
- Special requests, such as hotel or restaurant reservations, special in-flight meals and entertainment
- Additional support if ever your travel plans are disrupted
And because they enjoy a direct link to concierge guilds in cities around the world, Concierge Agents are able to assist premium customers with ticketing, connections, upgrades, and baggage handling. Concierge Agents are also immediate resources for personal needs and last-minute arrangements, such as hotel and restaurant bookings, theatre ticket reservations, and limousine service or any other special needs Altitude Super Elite 100K and International Business Class customers may have.
Toronto Pearson (YYZ)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Vancouver Int Apt (YVR)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times |  |
At a glance
Rejuvenate on board with International Business Class service. Enhance your travel experience with luxurious amenities and priority services.
International Business Class is available on European, Asian, Pacific and South American routes. Enjoy the ultimate in comfort and convenience with fully flat beds, sumptuous cuisine, exclusive features, and amenities.
Entertainment on Board
A lengthy flight would not be boring thanks to a Thales stationary multimedia entertainment system. Classic and new films, audio books and music albums, computer games and a children’s channel
Food and Beverage
Taking Canadian Dining to New Heights
Air Canada’s culinary partner, Chef Hawksworth, will create a selection of seasonal dining options including appetizers, main courses and desserts, complementing our current route-inspired dining on international flights.
« It’s an honour and a pleasure to be invited by Air Canada to share my concept of Canadian cuisine and to create compelling dishes for their passengers that will showcase the very best of our region. I look forward to giving passengers a small taste of my restaurant here in Vancouver and taking my personal culinary philosophy to new heights with Air Canada. »
A World of Flavour
On most flights* departing Canada, following an after-take off cocktail service, start your meal with a Hawksworth signature appetizer, such as poached chilled prawns with fennel, orange, pickled onion, horseradish celeriac puree and breadcrumbs.
Finish with a selection of cheeses and a glass of port, fresh seasonal fruit or Chef Hawksworth’s signature dark chocolate fondant from our presentation trolley.
A Culinary Journey
In addition to our Canadian-influenced and more traditional offerings, our menus often feature dishes sourced from other traditions such as chicken biryani, Thai green curry and Moroccan tagine.
Travelling to a destination in Asia? The journey begins in-flight with route-inspired dishes such as authentic Japanese meals on flights to Tokyo, noodle soups, dim sum and traditional Chinese and Korean dishes.
Express Option
Our Express Meal option allows you to enjoy your appetizer, served with warm bread and butter, mixed greens, cheese, crackers and fruit, presented all at once, shortly after take-off.
Flexible Options
Want to spend a little more time working or sleeping, or just not hungry quite yet?
Our Flexible Meal option allows you to enjoy any of the featured main courses, served with warm bread and butter, mixed greens, cheese, crackers and fruit at any time later during the flight.